Help Centre

Answers, guides, and a team that climbs with you.

Frequently Asked Questions

The Compass is the career navigation system at the centre of the Metanoia platform. It reads everything you do across all products, every module completed, every application logged, every interview debriefed, and converts that into a Career Bearing (0–100) and a single highest-leverage next action, your True North.
Your Bearing is the average of five Compass Points: Career Intelligence (fed by The Map), Profile Strength (The Pack), Interview Readiness (The Rope, plus real interview activity), Network Capital (your real-world relationships), and Career Mindset (The Route, plus application velocity). Calibration answers set your starting baseline; course completion and Compass activity move it from there.
Basecamp is free, always: the full Career Map assessment, your readiness score across five dimensions, the complete Gauntlet guide, your 90-day route outline, and community access. Everything beyond that is currently free during beta. See the full breakdown, including what's live today and what isn't, on our pricing page.
Nothing is deleted: ever. Your routes, waypoints, debriefs, and Career Bearing are retained in full. When you reactivate, your compass is exactly where you left it.
Go to Settings → Career Target and choose Recalibrate the Compass. The five-question baseline re-runs and your seed scores update.

Privacy & Data

Your data is stored securely and never sold to third parties. We use your career profile data only to personalise your experience on the platform. Compass tracker data lives in your browser's local storage and is preserved indefinitely, including through subscription lapses. You can export or delete your data at any time from Settings → Privacy & Data. We are building Metanoia to comply with the data-protection laws that apply to our members, starting with Indonesia's Personal Data Protection Law (UU 27/2022). Our privacy notice explains what we collect, why, and how to exercise your rights.

Need additional support?

The Metanoia Team is here to help with any questions or challenges. We typically respond within one business day.

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